Loading time monitoring via individual control charts

• MARIA EMILIA CAMARGO

  University of Caxias Do Sul

  https://orcid.org/0000-0002-3800-2832 (unauthenticated)

  Author

• Walter Priesnitz Filho

  Federal University of Santa Maria

  https://orcid.org/0000-0002-8999-4843 (unauthenticated)

  Author

• Suzana Leitão Russo

  Federal University of Sergipe

  Author

• Angela Isabel dos Santos Dullius

  Federal University of Santa Maria

  Author

• Ademar Galelli

  University of Caxias Do Sul

  https://orcid.org/0000-0002-1315-0775 (unauthenticated)

  Author

• Marta Elisete Ventura da Motta

  University of Caxias Do Sul

  Author

• Uiliam Hahn Biegelmeyer

  University of Caxias do Sul, Brazil

  Author

In quality control we find techniques that come from different fields, because the objective is to reduce the variability in quality characteristics, these are control and adjustment of processes. In this work, the individual control charts (Xind and Rm) were used to monitor the loading time of a truck measured during 60 consecutive days of a cargo transport company in Rio Grande do Sul. The results showed that the process is out of control both in average and variability, requiring a systematic monitoring in order for the company to maintain the quality of services provided to its customers.

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Copyright (c) 2019 Maria Emilia Camargo, Walter Priesnitz Filho, Suzana Leitão Russo, Angela Isabel dos Santos Dullius, Ademar Galelli, Marta Elisete Ventura da Motta

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