Process optimization of an emergency unit, using the quality tools, MASP and PDCA

• Jordan Victor Trindade

  Author

• David Barbosa de Alencar

  ITEGAM

  Author

• Alexandra Priscilla Tregue Costa

  Author

• Antônio Estanislau Sanches

  Author

Quality is one of the main points addressed in an organization, is a differential for its survival. In addition, it has a relevant importance when it comes to customer service and satisfaction. The present study started with the question of how to improve the quality of care provided to users in an emergency care unit. Through studies will be presented in this article internal processes related to hospital care, which will be used quality tools and through the MASP tool and through the PDCA cycle identified problems, through these tools will be suggested corrective and preventive actions.

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Copyright (c) 2019 Jordan Victor Trindade, David Barbosa de Alencar, Alexandra Priscilla Tregue Costa, Antônio Estanislau Sanches

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