Knowledge management maturity in the municipal public administration

• Marina Kracik

  Universidade Federal de Santa Catarina (UFSC), Brazil

  Author

• Heriberto Alzerino Flores

  Universidade Federal de Santa Catarina (UFSC)

  Author

• Gianne Souza Kracik

  Universidade Federal de Santa Catarina (UFSC)

  Author

• Christine Bencciveni Franzoni

  Universidade Federal de Santa Catarina (UFSC)

  Author

• Ana Maria Bencciveni Franzoni

  Universidade Federal de Santa Catarina (UFSC), Brazil

  Author

Knowledge Management allows the public service, including municipalities, to promote innovation in the services provision for citizens. To do so, it is necessary to implement it according to the business strategy. Thus, this study aims to create a Business Case to support São José Municipality Administration Office to implement Knowledge Management. As for the methodology, it is an applied research, characterized as a case study, qualitative, bibliographical and descriptive. For data collection, it was applied the Instrument for Evaluation of Knowledge Management in the Brazilian Public Administration, designed by Helou (2015). As conclusion, the researched organization is in the second level of maturity in Knowledge Management, where there are presence of Knowledge Management actions, however these could be better performed. Understanding the organization maturity level, as well as the strengths and improvement opportunities, a Business Case was elaborated with the purpose of guiding and justifying the organization's actions importance for the Knowledge Management implementation in organizational environment.

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Copyright (c) 2019 Marina Kracik, Heriberto Alzerino Flores, Gianne Souza Kracik, Christine Bencciveni Franzoni, Ana Maria Bencciveni Franzoni

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