ijier logo

Empirical Evidence on Failure Factors of Knowledge Management Systems in Malaysia

Authors

  • Hafizi Muhamad Ali

    Yanbu University College, Saudi Arabia

    Author

DOI:
https://doi.org/10.31686/ijier.vol2.iss12.283
Keywords:
Array, Array, Array, Array, Array, Array, Array, Array
Abstract

Despite various advantages of Knowledge Management Systems (KMS), a number of factors have been said to be responsible for its failure. The study aims to investigate the reasons of failure in implementation of KMS in Malaysia. Knowledge managers of listed companies in Kuala Lumpur Stock Exchanges (KLSE) constitute the sample society of the study. For analysis of data and testing hypotheses, T-Student Test and Friedman are employed. The results show that expert knowledge, economic factors, infrastructures, rules and regulations, political factors and organizational and managerial factors contribute to failure of attempts for implementation of KMS in Malaysia. Also, in prioritizing the factors, it was highlighted that professional knowledge is the factor with first priority, and, rules and regulations represent the last priority.

Author Biography
  1. Hafizi Muhamad Ali, Yanbu University College, Saudi Arabia

    Management Sciences Department

References

Avison, David; Malaurent, Julien (2007). "Impact of caltural differences: A case study of KMS introduction in china." International journal of Information management: 27.368-374. DOI: https://doi.org/10.1016/j.ijinfomgt.2007.06.004

Bradley, Joseph (2008) "Management based critical success factors in the implementation of EntKMSrise Resource Planning systems." International journal of Accounting Information Systems, 9.175-200. DOI: https://doi.org/10.1016/j.accinf.2008.04.001

Chou, Shih-wei; Chang, Yu-Chieh (2008). "The implementation factors that influence the EPR (entKMSrise resource planning) benefits." Decision Support Systems, 46.149-157. DOI: https://doi.org/10.1016/j.dss.2008.06.003

Ge, Liping; Vob, Stefan (2009) "KMS a00lication in china: An overview." Int.J.Production Economics,: 122.501-507.Ke, Weling, Kee; Wei, Kwok (2008) "Organizational culture and leadership in KMS implementation." Decision Support Systems: 45.208-218. DOI: https://doi.org/10.1016/j.dss.2007.02.002

Lee-Young; Kwahk, yae-Nam,Lee (2008). "The role of readiness for change in KMS implementation: Theoretical bases and empirical validation." Information & Management: 45.474-481. DOI: https://doi.org/10.1016/j.im.2008.07.002

Plaza, Malgorzata; Katrin, Rohlf (2008). "Learning and performance in KMS implementation projects:A learning-curre model for analyzing and managing consulting costs." DOI: https://doi.org/10.1016/j.ijpe.2008.05.005

S.c.i,Koh, A.Gunaekaran, J.R,Cooper (2009). "The deman for training and consultancy investment in SME-specific KMS implementation and operation." Int.J.Production Economics: 122.241-254. DOI: https://doi.org/10.1016/j.ijpe.2009.05.017

Salvador, Bueno, jose; L.salmeron (2008). "TAM-based success modeling in KMS." Interacting with computers: 20.515-523. DOI: https://doi.org/10.1016/j.intcom.2008.08.003

santamaeia-Sanchez, Liuis,Nunea-Nickel,Manuel,Gago-Rodriguez,Susana. (2010). "The role played by interdependences in KMS implementations: an empirical analysis of critical factors that minimize elapsed time ." Information & Management: 47.87-95. DOI: https://doi.org/10.1016/j.im.2009.10.004

T.G. Wang,Eric, shih, Shenge-pao, J.Jiang, James, Klein, Gary (2008). "The consistency amonge facilitating factors and KMS implementation success: A holistic view of fit." The journal of Systems and Software: 81.1609-1621. DOI: https://doi.org/10.1016/j.jss.2007.11.722

Vandaie, Ramin (2008). "The role of organizational knowlege managment in success full KMS implementation projects." Knowledge-Based Systems, 2008: 21.920-926. DOI: https://doi.org/10.1016/j.knosys.2008.04.001

Wen-Hsien,Tsai,Michael j.shaw, Yi-wen Fan,jau-Yang Liu,Kuen-chang Lee,Hui-chiao chen (2011). "An empirical investigation of the impacts of internal/external facilitators on the project success of KMS: A structural equation model." Decision Support Systems, 2011: 50.480-490. DOI: https://doi.org/10.1016/j.dss.2010.11.005

wu,liang-Chuan,Ong ,Chorn,Hsu, Yao-Wen (2008). "Active KMS implementation management: A Real Optins perspective ." The Journal of Systems and Software, 2008: 1039-1050. DOI: https://doi.org/10.1016/j.jss.2007.10.004

Xu, Qing,Ma, Qingguo (2008). "Determinants of KMS implementation knowledge transfer." Information & Managment, 2008: 45.528-539. DOI: https://doi.org/10.1016/j.im.2008.08.004

Zha, Yan, Li, Yan ,Weiquan,wang, jian,chen (2010). "what leads to post-implementation success of KMS:An empirical study of the chinese retail industry." International Journal of Information Management, 2010: 30.265-276. DOI: https://doi.org/10.1016/j.ijinfomgt.2009.09.007

Xu, Y. & Yeh, C.-H. (2009). “Evaluating Critical Strategies for EntKMSrise Resource Planning System Implementation,” Second International Symposium on Electronic Commerce and Security. DOI: https://doi.org/10.1109/ISECS.2009.124

Davenport Thomas, (2000), “Mission Critical”, Harvard Business Press.

Boykin R. F., (2001) “EntKMSrise resource planning software: a solution to the return material authorization problem”, Computers in Industry Vol. 45, pp. 99-109. DOI: https://doi.org/10.1016/S0166-3615(01)00083-5

Shehab E. M., Sharp M. W., Supramaniam L., Spedding T. A., (2004) “KMS: An integrative review”, Business Process Management Journal, Vol. 10 (4), pp 359-86. DOI: https://doi.org/10.1108/14637150410548056

Garg Venkitakrishnan, (2006). “KMS Concepts and Practice”, Prentice Hall India.

Downloads
Published
2014-12-01
Issue
Vol. 2 No. 12 (2014): International Journal for Innovation Education and Research
Section
Journal Articles
License

Copyright (c) 2014 Hafizi Muhamad Ali

Creative Commons License

This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.

Copyrights for articles published in IJIER journals are retained by the authors, with first publication rights granted to the journal. The journal/publisher is not responsible for subsequent uses of the work. It is the author's responsibility to bring an infringement action if so desired by the author for more visit Copyright & License.

How to Cite

Ali, H. M. (2014). Empirical Evidence on Failure Factors of Knowledge Management Systems in Malaysia. International Journal for Innovation Education and Research, 2(12), 30-38. https://doi.org/10.31686/ijier.vol2.iss12.283