AL-FARSI, Fahd; BASAHEL, Abdullah. The Sequence of electronic service quality on customer satisfaction: Theoretical study. International Journal for Innovation Education and Research, Dhaka, Bangladesh, v. 2, n. 3, p. 10–24, 2014. DOI: 10.31686/ijier.vol2.iss3.152. Disponível em: https://www.scholarsjournal.net/index.php/ijier/article/view/152. Acesso em: 12 mar. 2026.